What file format do your videos use?

Our videos are standard .AVIs to ensure that users across multiple platforms can view the videos. You must have the correct codec installed to view the videos. Click here to learn more.

Will these videos work on my iPhone/iTouch/Blackberry/iPod/Creative Zen/Zune?

Our videos are standard AVIs so, yes, they will work on any portable device. To play our videos on most portable devices, you may need to convert them to .mp4 format.

Will these videos play on a Mac?

Yes but you must install the correct codec. Click here to learn more.

Do you have an affiliate/referral program?

Not at this time but we are working on it!

Do I need a high-speed/broadband Internet connection to download your videos?

It depends on your patience level! Most of our videos are in the 3MB-8MB range but some of the longer videos can reach 25MBs. If you are on a dial-up web connection and do not mind waiting 45 minutes for a video to download, then we welcome you as a subscriber!

Can I transfer/move/give my training course to my (friend/co-worker/etc)?

Unfortunately, no. Due to the low cost of our training courses, they are for you only and are non-transferable.

Can I share/distribute my videos with my (friends/co-workers)?

Please be considerate when sharing with friends and co-workers. We ask that you do not share or redistribute more than one or two videos. We would prefer that you refer your friends to our free online training videos page.

I just signed up - how do I download the videos?

First thing: to download your videos, you must be logged in. Once you are logged in, browse to the Big List of Videos for your training course and just click the "Download" link next to the video(s) you want to download. Click here to view the courses you have access to.

Where do I find my receipt(s)?

Receipts and order history (among other things) are in the My Account section.

Who records your videos?

Our videos are recorded by our own expert instructors who are also experienced consultants in their field. Read more about our instructors

Can I request a video on a specific topic?

By all means! Send us an email and suggest a topic - we'd love to hear from you. One of the great things about our training model is that you can make recommendations for future videos and we'll work very hard to implement them. Although we can't promise to create videos for any and all suggestions, we certainly will try!

Do you offer a discount for purchasing multiple training courses?

Of course! For two or three course purchases, your discount will be applied automatically in the cart. For those wanting maximum savings, we have several pre-selected training packages that are available at 25% discount off their individual course prices. For someone who wants to have access to whatever training they want, we offer our LearnItFirst Voucher Packs.

Click here to read even more FAQs about purchasing, subscriptions, and payments

I'm getting errors using my download manager. Which download managers are supported?

At this time, no download managers are supported and visitors using them have reported errors. For best results, simply download the file using your browser.

I can hear the presentation but I don't see the video. Why don't I see video?

You must install the correct codec to view the video portion. Once you do that, you'll be able to see video. Click here to download the correct codec for your operating system.

The video is very blurry (or poor quality). Isn't it supposed to look better?

The video should most definitely not be blurry. In fact, we probably have the highest quality video that you can find on the web. The reason this occurs, generally, is that you are using Windows Media Player (WMP) and the default settings might cause it to overlay a layer on top of our video. Click here to learn how to resolve this issue.

I'm having trouble downloading the videos. What could be wrong?

Try downloading one of our free online training videos. If you can download the free videos but not the subscriber videos, then the first thing to check is whether you are successfully logged in. If you are logged in and still having trouble, the next step in the troubleshooting process would be to check to see whether or not you have access to that particular course. Click here to view the courses that you have access to. If you are logged in with a current subscription and are still experiencing problems, please send us an email.

If you are unable to download our free videos, the most likely reason for the problem is a firewall is blocking the downloads. The following programs are only a few popular brands of firewalls:

• ZoneAlarm Firewall
• Norton Personal Firewall
• McAfee Firewall
• SyGate Personal Firewall
• Kerio Personal Firewall
• Windows Firewall
• Windows XP Internet Connection Firewall

If you are having trouble downloading videos please check the instructions provided on the firewall manufacturer's support site, or contact their support department for further assistance. Due to the number of bugs and inconsistent support for RFCs among today's firewalls, it is simply not possible for us to provide detailed assistance.